Sometimes you just have to return an item – we’ve all been there. We like to make the process simple!

Returns – Unopened Cases:

If a case of gloves has not been opened, you can return new, unopened cases within 15 days of delivery for a full refund of the returned cases, and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!). You should expect to receive your refund applied to your credit card or other payment method within 7 business days of the cases being received at our return center. It may take a few extra days to show up on your credit card statement. If you need to return a case, please contact us at info@appletradingco.com with your order number and product details. Customer service is our passion, so we’re here to help return your items quickly and painlessly.

Returns – Opened Cases:

If a case of gloves has been opened and the boxes have not been damaged by receiver, you can return the case of gloves with a restocking fee of $10 for each open case return and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!). However, if you received an incorrect or damaged item, then the restocking fee will be waived. All opened cases are to be returned to our California warehouse to receive a refund. Please contact us at info@appletradingco.com with your order number and product details. Customer service is our passion, so we’re here to help return your items quickly and painlessly.

EXCHANGES

You can exchange any item as needed within 15 days of delivery. A restocking fee of $10 will be applied to each case of gloves that has been opened. Boxes need to be undamaged. If you need to make an exchange for any reason, we’re happy to cover the return shipping costs for domestic orders only. Please note that we can only exchange a case of gloves for another case of gloves (or multiple cases, up to the amount of cases ordered) one time per order, subject to adjustments for the difference in price for the new gloves. Contact us at info@appletradingco.com with your order number and product details. Customer service is our passion, so we’re here to help exchange your items quickly and painlessly.

INCORRECT OR DAMAGED ITEMS

Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!

• Please note any damage clearly on the delivery receipt before signing – or email us immediately after delivery at info@appletradingco.com to let us know
• Contact us after receiving the delivery
• We ask that you take photos of any damage

We will pay the return shipping costs if the return is a result of damage or our error. Please contact us at info@appletradingco.com with your order number and product details and we’ll get the ball rolling for you.

RETURN TO SENDER OR REFUSED DELIVERIES

For any shipment where the order has been refused or returned, and Appletradingco.com is not at fault, the order will be refunded minus the cost incurred shipping the product.